Orders placed after December 12th will likely not ship until early January.

FREE SHIPPING

100% Irish owned. #BuyIrish

Warranty

Updated: 15th September 2023

The Terms below relate to any claim made by the Customer for a problem arising with a product purchased from Zingy as a result of a manufacturing defect or fault. 

For information on returns, refunds, or product exchanges, please refer to the Return Policy, Refund Policy, or Exchange Policy. 

This Warranty Policy applies to all purchases made through Zingy from the date shown above. 

Does Zingy have a warranty policy?

Except otherwise provided by applicable law, the warranty lasts for the period of time specified on the product specification table.

When can I send my product back to Zingy for a warranty issue?

A product can be returned to Zingy for a warranty issue at any point in the Limited Warranty period, provided:

  • the product has done no more than 1,000 kilometres in total, or;
  • the vehicle has not been used as a courier or delivery vehicle; and;
  • the warranty claim is being submitted by the product's original owner. 

When does the warranty period start?

The Limited Warranty starts when the item is dispatched from a Zingy depot.

Is every part of my product covered by the warranty?

Some parts may be excluded from the full period of the Limited Warranty, and some parts are not included at all. There is more information on this further down. 

What is included in the Limited Warranty?

This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this Limited Warranty occurs, Zingy will repair or replace a product in accordance with the terms of this Limited Warranty.

What is not included in the Limited Warranty?

The warranty does not cover: 

  • damages caused by crashes or mistreatment under any circumstance,
  • damages arising from misuse or pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration),
  • damages caused by ignoring weight limits,
  • water damage under any circumstances, even for items with high water resistance ratings,
  • problems arising from attempts to ‘flash’ or reset a product’s software/firmware,
  • problems arising from attempts to modify any part of the product,
  • problems caused by attempts to repair the product by an unauthorised third-party.

I exceeded the weight limit of my purchase, and now it is damaged. Can I claim repairs under warranty? 

In the event a Customer, or an associate of the Customer, uses a product beyond its stipulated weight limit, the warranty of that product shall be voided. Zingy technicians have a variety of methods to determine whether a product has been used beyond its official limitations, including weight limits. 

Is labour covered by the warranty? 

Servicing & labour is covered for all warranty issues. If the issue is deemed not to be covered by warranty, any labour involved with rectifying the issue is chargeable. 

Is servicing covered by the warranty? 

Servicing (i.e. general product maintenance) is not covered under the Limited Warranty. 

How do I lodge a warranty claim?

If a Customer believes that their product has a manufacturing defect or problem, they should email info@zingy.ie with details of their issue, along with any pictures or videos as evidence of a fault. The Customer will then be contacted by the Zingy support team.

Do I need to return my product to have it assessed for a warranty claim?

Any and all products will need to be shipped back to an authorised service centre for assessment in the event a Customer wants to claim a Warranty Issue with those products. 

I have had my product for less than 30 days. Do I need to pay to ship my product back to Zingy or an authorised service centre?

If the product was purchased within 30 days of the warranty issue arising, Zingy will arrange and cover the costs of return shipping for the product. 

I have had my product for more than 30 days. Do I need to pay to ship my product back to Zingy?

If the warranty issue arises more than 30 days from the date of the initial purchase, the Customer will need to arrange safe transportation of their product back to an authorised service centre including all associated costs. 

I’ve returned my product for a warranty issue. What happens now?

Once the product has arrived at an authorised service centre, a technician will investigate the issue to determine whether it falls under the Limited Warranty. Receipt of the product at an authorised service centre does not constitute an agreement that the suspected issue is covered by any warranty. 

The issue is covered by the Limited Warranty. What happens now?

Depending on the nature of the issue, Zingy will either rectify the issue, or arrange a like-for-like replacement of the original product. Zingy will then cover the cost of returning the product, or delivering a replacement product to the customer’s location in line with the Zingy shipping policy. 

The issue isn’t covered by the Limited Warranty. What happens now?

If the Zingy technician isn’t satisfied that the issue is covered under the Limited Warranty, the customer will be notified of the situation. From there, the customer can either:

  • Pay to have the product returned to them ‘as is’, or;
  • Pay to have the product repaired, then returned to them at their expense.

If the product is returned for a warranty issue within the first 30 days of its purchase, and the issue is not determined to be covered by warranty, the Customer will be required to reimburse Zingy for the shipping & pay for the return shipping. The returned products will not be released until the reimbursement has been finalised. 

If my product is replaced entirely, does the warranty period reset?

In the event a Customer’s product is replaced in its entirety by Zingy, the Limited Warranty period does not reset. The Limited Warranty will expire as per the manufacturer warranty specification table from the date of dispatch of the original product and remain unaffected by any product replacement.

I've had parts replaced under warranty. Are are these parts covered by their own 12 month warranty?

Any replacement parts fitted to a product are covered for the remaining duration of the original 12-month product Limited Warranty, and do not have their own warranty period. 

If my product is going to be replaced, can I exchange it for a different model?

For warranty claims, the Customer is unable to exchange their product for anything other than a like-for-like replacement. 

I received free products as part of my order. Are those products covered by the Limited Warranty?

The Limited Warranty only covers items that were directly paid for. Items given away for free at a €0 cost are not covered by any part of the Limited Warranty. 

I’m selling my products privately. Is the Limited Warranty transferable? 

No, the Limited Warranty is only applicable to the original product owner and will not be transferred in the event the original Customer sells their items privately. 

I’ve damaged my product trying to install a recommended part. Is this a warranty issue? 

Damage arising to a product as a result of incorrect fitment of any part is not included in the Limited Warranty. 

I have a warranty issue but the part required to fix the product is not available. What happens now?

In the event an issue arises with any product that is covered by warranty, but the parts to rectify the product are not available in Ireland, Zingy may choose to:

  • Order the required part and fit, even if the delay pushes the product out of its Limited Warranty period, or;
  • replace the entire unit, or;
  • offer an alternative unit of similar value.

The decision on the above course of action is solely made at the discretion of Zingy.

What specific parts of a product are covered by warranty?

Personal Electric Vehicles (e-Scooters, e-Bikes, e-Rides, etc.).

Vehicle Body

  • Deck
  • Front Fork and Neck Assembly
  • Rear Fork Assembly
  • Stem
  • Handlebar Folding mechanism
  • Spring Cable
  • Bottom Cover (Metal)
  • Kickstand

Battery 

Electric Components 

  • Battery Charger
  • Front Wheel and Hub Motor Assembly
  • Dashboard
  • Charge Port
  • Control Board Assembly
  • Electronic Throttle
  • Electronic Brake
  • Headlight
  • Rear lights
  • Deck lights

What parts are excluded from the Limited Warranty?

  • Tyres & Inner Tubes
  • Spokes
  • Brake cables
  • Brake pads
  • Brake discs
  • Brake handles
  • Handlebar Grips
  • Rubber foot pads
  • Decals
  • Board Tape/ Grip
  • Paint
  • Rubber bungs
  • Wheel bearings
  • Mudguards
  • Any accidental damage or damage caused intentionally / recklessly
  • Any part of the product that is expected to naturally wear down as they are used.  

RETURN GUIDELINES

All returns must meet the overall guidelines in order for the individual return policy to apply. All product returns require a return order number. You may obtain a return order number by contacting Zingy warranty support service through email to info@zingy.ie.

Products that are received by Zingy in any of the following conditions are not eligible for return and will be rejected; Any product not purchased from Zingy, any product with missing, damaged, altered, or otherwise unreadable serial number label, any product that exhibits physical damage, any product which appears tampered with, customised, or altered in any way by the user or a party connected with, or under the instruction of the user. 

WATER INGRESS

Damage caused to the product by the ingress of water is not covered by the limited warranty. It is your responsibility to familiarise yourself with the ingress protection (IP) rating of your electric scooter or electric bike and only use the product in line with this IP rating. 

FIRMWARE ALTERATIONS

Any non-stock firmware alterations made by the user will render this limited warranty void. Non-stock firmware may also create a fire hazard due to the risk of melted cabling internally.

ROUTINE MAINTENANCE

Items such as brakes, folding mechanisms and other adjustable parts require periodic servicing and adjustment to ensure safety and optimum performance. It is the responsibility of the owner to ensure that all adjustable parts are secure and safe for use. Care should be taken to routinely ensure that all nuts and bolts are securely tightened and not loose or missing.

REPAIRS AND SERVICING

For the duration of the limited warranty period, all repairs and servicing is to be undertaken exclusively by Zingy's authorised partners. Any such work undertaken by an unauthorised party will render the limited warranty void. It is the intention of this notice to establish the provisions of this limited warranty in a transparent and accessible manner. Zingy may, at its discretion, make an exception to the above where reasonable. It will be the sole decision of Zingy to make such exceptions in this regard. 

Exclusions to the service and repairs warranty are the same as those exclusions to the original product warranty as above. 

I have questions about the Warranty Policy. Who can I contact?

Any questions about the Warranty Policy can be directed to info@zingy.ie. 

 
Back to top